Privacy Policy

Last updated: 23 September 2026

This Privacy Policy explains how OffensiveClothing ("we", "us", "our") collects, uses, stores and protects your personal information when you visit or make a purchase from theoffensiveclothing.shop (the "Website").

We respect your privacy and only use your personal information where we have a lawful reason to do so.

1. Who we are

OffensiveClothing is operated by:

Legal/business name: OFFENSIVECLOTHING
Trading name: OffensiveClothing
Email: contactoffensiveclothing@gmail.com
Business address: Offensive Clothing LTD
82A
James Carter Road
Mildenhall
IP28 7DE

For data protection purposes, we are responsible for the personal information collected through this Website.

If you have any questions about this Privacy Policy or how we use your information, you can contact us using the details above.

2. Information we collect

When you use our Website or place an order, we may collect the following information:

• Your name
• Billing and delivery address
• Email address
• Telephone number, where provided
• Payment and transaction information
• Details of products you purchase
• Order numbers and order history
• Information you provide when contacting us
• Information you provide when requesting a return, refund or exchange
• Your IP address
• Device and browser information
• Information about how you interact with our Website
• Cookie and similar tracking information
• Marketing preferences

We do not normally collect sensitive personal information as part of a standard purchase.

3. How we collect your information

We may collect information:

• Directly from you when you place an order
• When you create or use an account on our Website
• When you contact us
• When you subscribe to marketing communications
• Automatically when you browse our Website through cookies and similar technologies
• Through Shopify and other services that help us operate the Website

4. How we use your information

We may use your personal information for the following purposes:

Processing and fulfilling orders

We use your information to:

• Process and confirm your order
• Take and process payment
• Fulfil and dispatch your order
• Provide delivery information and tracking
• Communicate with you about your order
• Handle returns, refunds and customer-service requests

Operating our Website

We use information such as device, browser and usage information to:

• Operate and maintain our Website
• Improve the Website and shopping experience
• Detect and prevent fraudulent or abusive activity
• Troubleshoot technical problems
• Understand how customers use our Website

Customer service

We may use your information to respond to enquiries, resolve problems and provide assistance relating to your order.

Marketing

Where permitted by law, we may use your information to send you marketing communications about our products, promotions and other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing communications will not stop essential messages relating to orders you have placed.

5. Our lawful bases for using your information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract: We need to use certain information to process and fulfil your order and provide the products you have purchased.

Legal obligation: We may need to process or retain information to comply with legal, accounting, tax, fraud-prevention or other legal requirements.

Legitimate interests: We may process information where it is reasonably necessary to operate, improve and protect our business, Website and customers, provided that our interests do not override your rights and interests.

Consent: Where required, we may ask for your consent before using your information for certain purposes, such as particular forms of marketing or non-essential cookies.

You may withdraw consent where consent is the lawful basis for processing.

6. Who we share your information with

We do not sell your personal information.

We may share relevant information with trusted third parties that help us operate our business and provide our services.

These may include:

• Shopify, which provides our ecommerce platform
• Payment processors and payment providers
• Delivery and postal/courier companies
• Product suppliers and fulfilment partners where necessary to manufacture or fulfil your order
• Email and marketing service providers
• Website analytics and advertising providers
• Fraud prevention and security providers
• IT, technical and customer-support providers
• Professional advisers where reasonably necessary
• Government authorities, regulators, law enforcement or other parties where we are legally required to do so

We only share information that is reasonably necessary for the relevant purpose.

Some of these providers may process information outside the United Kingdom. Where this happens, appropriate safeguards will be used where required by applicable data protection law.

7. Payments

Payments made through our Website are processed using third-party payment providers.

We generally do not have access to your full payment card details.

Your payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

8. Cookies and similar technologies

Our Website uses cookies and similar technologies.

Some cookies are necessary for the Website to function, including features relating to shopping carts, checkout, security and your session.

Other cookies or technologies may be used for purposes such as:

• Analytics
• Understanding Website usage
• Remembering preferences
• Measuring marketing activity
• Advertising and remarketing

Where required by law, we will request your consent before placing or using non-essential cookies.

You can also manage cookies through your browser and, where available, our cookie settings.

9. Marketing communications

If you have signed up to receive marketing communications, we may use your email address or other contact information to send you promotional messages.

You can unsubscribe at any time.

We may also use marketing platforms to measure whether emails are opened or links are clicked and to understand the effectiveness of our marketing.

Where required, we will obtain the appropriate consent before sending direct marketing communications.

10. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors such as:

• Whether you have an active customer relationship with us
• Whether we need the information to provide customer service
• Whether we need it for accounting, tax or legal purposes
• Whether we need it to resolve a dispute
• Whether we need it to prevent fraud or protect our business

When information is no longer required, we will delete it or securely dispose of it where reasonably possible.

Some transaction and financial information may need to be retained for longer periods to comply with legal and accounting obligations.

11. Your data protection rights

Depending on the circumstances, you may have rights under UK data protection law including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain types of processing
• Request transfer of certain information to you or another organisation
• Withdraw consent where we rely on consent to process your information
• Object to direct marketing

These rights are subject to certain legal exceptions and conditions.

To exercise a right or ask a question about your personal information, contact us at:

[INSERT CUSTOMER SERVICE EMAIL]

We may need to verify your identity before fulfilling certain requests.

12. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we can try to resolve the issue.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

You can find information about making a complaint on the ICO's website.

13. Data security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

14. Children's information

Our Website is not intended for children to make purchases independently.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information inappropriately, please contact us so that we can investigate and take appropriate action.

15. Third-party websites

Our Website may contain links to third-party websites, services or social-media platforms.

We are not responsible for the privacy practices of third-party websites.

You should review the privacy policies of those websites before providing them with personal information.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Website, technology, legal requirements or the way we process personal information.

The updated version will be published on this page with a revised "Last updated" date.

17. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact:

OffensiveClothing
Email: contactoffensiveclothing@gmail.com
Address: Offensive Clothing LTD
82A
James Carter Road
Mildenhall
IP28 7DE